| ||||||
| Frequently Asked QuestionsIs the item in stock? Items are in stock if the system allows you to place it in the shopping bag. What if the item is not in stock? Can I still order it? Please email us for stock replenishment expectations. Some seasonal items will not be replenished. When will my order ship? Place the order today and it will ship tomorrow if it is Monday through Friday. If you are placing an order on Friday, Saturday or Sunday then it will ship Monday. How will I know when it will arrive? We have a shipping estimator, but for the most accurate information email us. Once the item leaves our warehouse you will receive an email with UPS tracking information. How much will the shipping cost? Please refer to our “Shipping” page for the latest rates on our shipping and handling. It’s Friday and I need it for tomorrow! Place the order before noon Los Angeles time via Overnight Service. Mention that it is for Saturday delivery, we will call you if we can’t do it otherwise consider it done. A substantial surcharge applies for this service. Don’t leave a message before placing the order!!! I changed my mind, can I cancel my order? We will try our best to cancel your order before it ships. However we can not guarantee stopping an order once it’s placed. It will have to be treated like a return once you receive it. Is your site secure? YES! We are a Yahoo based eCommerce site which enables us to have the latest security measures provided by Yahoo. We have never had an issue. I am having trouble deciding, what can I do? Email us your concerns and questions, we will reply in detail within 24 hours. If you need further assistance or the help of a personal shopper then call us! What’s your Return Policy? Please refer to our “Policies” page for the details. Do you charge sales tax? We are located in California and our current sales tax is 9.75% for California shipping addresses only. All other states are not charged. I am confused about sizing. I just can’t decide! Email us the items you are interested in along with the child’s measurements, we will try to match you up with the best size. Our general sizing chart is just that, so for detailed help based on a specific brand or item - please do not hesitate to email us! | |||||
